Privacy Policy
Privacy policy for using Costa Booking
The privacy policy outlines how personal data is collected, stored, and protected, ensuring privacy by gathering only necessary information and using it securely.
1. Introduction
Costa Booking is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This privacy policy explains how we collect, use, and safeguard your personal information when you use our accommodation rental and property matching services. By using our services, you agree to the terms of this privacy policy.
2. Information we collect
We may collect and process the following categories of personal data:
Personal information: when you make an inquiry, book a stay, or list a property, we may collect your name, email address, phone number, postal address, and (where applicable) payment details.
In certain cases, we may also request a copy of a valid identification document (such as a passport or ID card) for verification purposes or to comply with legal obligations. Such data will only be processed where strictly necessary and in accordance with applicable data protection laws.
Booking and transaction data: information related to reservations, rental agreements, payments, and communication between guests and property owners.
Usage data: information about how you use our website and services, including IP address, browser type, device information, and browsing behavior, collected through cookies and similar technologies.
3. Legal basis for processing
We process your personal data based on one or more of the following legal grounds:
Performance of a contract: to provide our services and manage bookings;
Legal obligation: to comply with applicable laws and regulations;
Legitimate interest: to improve our services, prevent fraud, and ensure platform security;
Consent: where required, for example for marketing communications.
4. How we use your information
We use your personal data for the following purposes:
To provide and manage our services, including bookings and listings;
To facilitate communication between guests and property owners;
To process payments and administrative tasks;
To send service-related communications and, where permitted, marketing messages;
To improve our platform, services, and user experience;
To comply with legal obligations and resolve disputes.
5. Sharing your information
We do not sell or rent your personal data to third parties. We may share your data in the following cases:
Service providers: with trusted third parties who assist with payment processing, hosting, customer support, or verification services;
Between users: relevant information may be shared between guests and property owners to facilitate bookings;
Legal obligations: where required by law or necessary to protect our rights, property, or safety;
Business transfers: in the event of a merger, acquisition, or sale of assets.
6. Data retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Data security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
8. Your rights
Under applicable data protection laws (including the GDPR), you have the right to:
Access your personal data;
Rectify inaccurate or incomplete data;
Request deletion of your data (subject to legal obligations);
Restrict or object to processing;
Data portability, where applicable;
Withdraw consent at any time (where processing is based on consent);
Lodge a complaint with a supervisory authority.
To exercise your rights, please contact us using the details below.
9. Cookies and tracking technologies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember preferences. You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
10. Third-party links
Our platform may contain links to third-party websites. This privacy policy does not apply to those websites. We recommend reviewing their privacy policies before providing any personal data.
11. Children’s privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If such data is identified, it will be deleted.
12. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be published on our platform. Continued use of our services constitutes acceptance of the updated policy.
13. Contact information
If you have any questions about this privacy policy or wish to exercise your rights, please contact:
Acknowledgement
By using Costa Booking’s services, you confirm that you have read and understood this privacy policy.